Welcome to the Dreamlink Multi-Vendor Marketplace FAQs. Here, you'll find answers to common questions from both buyers and sellers.
For Buyers
1 How do I place an order?
Simply browse the products, add your desired items to the cart, and proceed to checkout. Choose a payment method and confirm your order.
2 Can I buy from multiple sellers in one order?
Yes! You can add products from different sellers to your cart and pay in a single transaction. However, shipping times may vary as each seller handles their own deliveries or via company Courier partner. You can contact the Seller or DreamLink support team for further information.
3 What payment methods do you accept?
We accept credit/debit cards, net banking, mobile wallets, and other secure payment options.
4 How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order in your account under "My Orders."
5 What is the return and refund policy?
Return policies vary by seller. Please check the seller's return policy before purchasing. If eligible, you can request a return or refund through your account
6 What should I do if I receive a defective or wrong product?
Contact the seller immediately through our platform, or raise a dispute. Provide images for faster resolution.
For Sellers
1 How can I become a seller on Dreamlink?x
Sign up as a seller, complete your profile, list your products, and start selling! Our team will review your details before approval.
2 What are the commission charges?
Commission rates vary by category. You can check our Seller Fee Structure in your dashboard for details.
3 How do I manage inventory and orders?
You can update your stock and process orders through the Seller Dashboard. Automated notifications will keep you updated on new orders.
4 How and when do I get paid?
Payments are processed on a scheduled basis (e.g., weekly or bi-weekly) after order completion, minus applicable fees.
5 Can I offer discounts and promotions?
Yes! You can create special offers, discounts, and promotional campaigns through your Seller Dashboard.
6 What if a buyer raises a dispute?
Our dispute resolution team will review the case and mediate between you and the buyer to find a fair solution.
General Questions
1 Is Dreamlink responsible for product quality and delivery?
Dreamlink is a marketplace connecting buyers and sellers. Each vendor is responsible for product quality and delivery. However, we ensure trusted sellers and offer dispute resolution support.
2 How do I contact customer support?
You can reach us via email, phone, or live chat. Visit our Contact Us page for details.
For further assistance, feel free to reach out to us! Happy shopping & selling on Dreamlink!
